Date of Conferral

10-23-2024

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Derek Rohde

Abstract

This case study involved investigating the clinical proficiency of master’s-level clinicians (MLCs) and its impact on client therapeutic outcomes within a behavioral health organization (BHO) in the Southeastern U.S. Using the Baldrige Framework of Excellence, data were collected through semi-structured interviews, organizational data analysis, and a literature review. Key findings highlighted continuity of service, client dissatisfaction, and excess training requirements as themes. Inconsistent clinician performance disrupted client progress, leading to dissatisfaction and frequent therapist changes. Participants expressed hesitation and dissatisfaction with inexperienced therapists, emphasizing the need for improved training and support. New clinicians required substantial additional training to meet practice standards, underscoring the necessity for a structured initial training program. The study also involved identifying significant gaps in training strategies, such as a lack of formal materials and structured processes. Development of a comprehensive training manual and protocols and enhanced supervision and mentorship programs were recommended to address these gaps, improving clinical competence and client outcomes. Limitations included small sample size, focus on a single organization, potential biases in self-reported data, and challenges due to the dual role of the Clinical Director as CEO. Study findings are significant for behavioral health providers and human resource managers, contributing to the development of effective training frameworks for MLCs, ensuring high-quality care, and fostering positive social change in behavioral health services.

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