Date of Conferral

11-15-2024

Degree

Doctor of Public Administration (D.P.A)

School

Public Policy and Administration

Advisor

Julian Muhammad

Abstract

The need for addressing employee retention in the virtual workforce is critical, particularly in the context of the U.S. General Services Administration (GSA) Region 4. High employee turnover rates can lead to significant disruptions and decreased organizational performance. This administrative case study involved identifying effective strategies to improve retention and engagement among virtual employees. The practice-focused question involved understanding key factors that influenced employee retention and developing actionable recommendations for the GSA. Insights can be applied across similar organizations facing virtual workforce challenges. Data were collected through in-depth surveys with employees that were hired between 2020 and 2023, focusing on their experiences with training, communication, motivation, and engagement. Analytical strategies included thematic analysis to identify recurring patterns and themes. Findings indicated comprehensive training programs, clear communication channels, regular team-building activities, and structured leadership development tracks are essential for retaining employees in virtual environments. Recommendations emphasized the importance of fostering supportive and engaging work cultures. Implementing these strategies can enhance employee satisfaction and reduce turnover, leading to improved organizational stability and performance. Implications for public administrative practice include the potential for creating more resilient and adaptable workforce management strategies, contributing to positive social change by promoting job stability and employee wellbeing in the virtual work era.

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