Date of Conferral
10-29-2024
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Patsy Kasen
Abstract
Ineffective leadership styles among healthcare administrators can negatively impact employee and patient satisfaction, ultimately reducing organizational revenue. Grounded in transactional, transformational, and servant leadership theories, the purpose of this qualitative pragmatic inquiry was to explore effective strategies employed by healthcare administrators to enhance employee and patient satisfaction. The study involved six healthcare administrators from three rural hospitals in Arkansas, with data gathered through semi-structured interviews and public records. Thematic analysis revealed four key themes: (a) communication, (b) employee engagement, (c) ethics, and (d) monitoring key performance indicators (KPIs). A key recommendation is for healthcare administrators to invest in leadership development by promoting training programs, empowering leaders to foster autonomy, and implementing targeted KPI training. The implications for positive social change include the potential to promote operational success and diversity within healthcare organizations.
Recommended Citation
Kelly, Candace F., "Effective Healthcare Administration Strategies that Increase Healthcare Employees’ Satisfaction and Reduce Related Turnover Costs" (2024). Walden Dissertations and Doctoral Studies. 16518.
https://scholarworks.waldenu.edu/dissertations/16518
