Date of Conferral

9-26-2024

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Betsy Macht

Abstract

Sustainable organizational performance in small and medium healthcare businesses is crucial, given their essential role in delivering accessible healthcare services. However, these businesses often face significant sustainability and overall performance challenges. Grounded in the social exchange theory, the purpose of this qualitative pragmatic inquiry was to explore leadership strategies that contribute to sustainable organizational performance. The participants were five healthcare leaders from Nigeria's small and medium healthcare businesses. Data were collected using semistructured interviews. Through thematic analysis, the following themes emerged: effective reward, financial incentives, recognition, patient-centric care, continuous training, and fostering innovation and adaptability. A significant recommendation is the integration of these strategies to drive sustainable performance. The implications for social change include the potential for better healthcare delivery, enhanced community well-being, and a more equitable, high-performing healthcare sector. Small and medium healthcare businesses can achieve remarkable success and contribute meaningfully to societal well-being by cultivating a motivated, competent, and innovative workforce.

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