Date of Conferral

9-10-2024

Date of Award

September 2024

Degree

Ph.D.

School

Psychology

Advisor

James Herndon

Abstract

The servant leadership model (SLM) is a leadership style that has been shown to improve performance and increase job satisfaction in many different industries, which is linked to quality-of-life improvement; however, there is a lack of research on the SLM’s impact on the manufacturing environment. The conceptual framework stated there are seven characteristics of the SLM, and each should be investigated separately and altogether. To better understand the SLM’s effects on job satisfaction, they were measured against the framework of job satisfaction as presented in the job satisfaction survey (JSS) by Spector. This research investigated the relationship between the SLM’s characteristics and job satisfaction in manufacturing environments with a quantitative research method using 198 participants between ages 18 and 65 within the United States. The multilinear regression findings showed that in manufacturing environments there is not a significant relationship between job satisfaction and six of the SLM characteristics. However, the findings showed there was a significant relationship between job satisfaction, the overall SLM and the characteristic of behaving ethically in manufacturing environments. This is in alignment with the servant leadership framework in that each characteristic can act independently on other constructs. Further research should focus on additional moderator variables in manufacturing environments to account for the findings. The findings suggest that in manufacturing environments if leadership demonstrates the SLM and the characteristic of behaving ethically, then job satisfaction will increase, which will in turn, improve employees’ quality of life resulting in positive social change.

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