Date of Conferral

8-7-2024

Date of Award

August 2024

Degree

Ph.D.

School

Management

Advisor

Danetra Quarterman

Abstract

Employee job dissatisfaction and turnover rates increase when organizational leaders and managers have low emotional intelligence (EI). Nigerian business leaders have not placed significant importance on EI skills which has resulted in higher turnover and worse business performance. The purpose of this qualitative single-case study was to explore Nigerian brewing industry leaders’ perceptions of effectively applying EI skills to improve employee job satisfaction and organizational performance. Goleman's emotional competencies model and Herzberg’s two-factor theory provided the conceptual framework. The research questions focused on understanding Nigerian brewing industry leaders’ perceptions of effectively applying EI skills. Purposive sampling was used to identify 10 leaders from the Nigerian brewing industry to participate in the study. Data sources included semistructured interviews, field notes, and public documents. Thematic analysis of the collected data highlighted several strategies that participants perceived as enhancing employee job satisfaction and organizational performance. These were recognizing employees, communicating effectively, maintaining an open door policy, setting clear goals and objectives, encouraging team bonding and collaboration, providing opportunities for employee growth, valuing employees’ opinions and contributions, and embracing and promoting diversity and inclusivity. The study’s implications for positive social change include providing numerous perspectives on EI utilization strategies for leaders to build a positive working atmosphere and enhance employee job satisfaction. The study may inspire leaders to place greater emphasis on EI skills to create more emotionally savvy cultures and improve overall organizational effectiveness.

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