Date of Conferral
9-17-2024
Date of Award
September 2024
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Richard Johnson
Abstract
Employee turnover poses significant challenges for small retail business owners, impacting operational efficiency, customer service quality, and financial stability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple case study was to explore strategies small business owners in the retail industry used to reduce and sustain lower employee turnover in the South-Central region of the United States. Six small business owners from the retail sector participated in the study. Data were collected through audio-recorded interviews and analyzed using thematic analysis. Six key themes emerged: honesty and clear expectations, open-door policy, respect and recognition, employee empowerment, competitive compensation, and flexibility and paid time off. One key recommendation is for business leaders to offer retail sector employees’ salaries that surpass or align with industry standards, which would ensure competitive compensation. The implications for positive social change include the potential to promote organizational sustainability and support the well-being of employees and communities.
Recommended Citation
Coombs, Mark Alexander, "Strategies to Lower Employee Turnover in the Retail Industry" (2024). Walden Dissertations and Doctoral Studies. 16056.
https://scholarworks.waldenu.edu/dissertations/16056
