Date of Conferral

9-6-2024

Date of Award

September 2024

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Cheryl Waters

Abstract

Information technology (IT) projects are crucial for driving organizational growth, innovation, and competitiveness. However, when IT projects fail, they significantly threaten stakeholders, organizations, employees, and communities. These failures can severely impact performance, waste resources, erode stakeholder trust, and disrupt operations. Grounded in the theory of planned behavior, the purpose of this qualitative pragmatic inquiry was to explore strategies IT project managers used to enhance IT project’s success. The participants comprised six IT project managers of six telecommunication companies in North America with a proven record of successful project implementation. Data collection was through semistructured interviews and analyzed using thematic analysis. Four key themes were identified: (a) clearly understanding and defining the project scope, (b) implementing effective risk management practices, (c) fostering open and efficient communication among team members and stakeholders, and (d) cultivating a supportive team culture. A key recommendation is for IT project managers and business leaders to implement comprehensive training programs to enhance effective communication, risk management, and resource allocation and foster a supportive team culture. The implication for positive social change includes the potential for IT project managers and business leaders to drive business growth, enhance project execution, increase job creation, and positively impact communities.

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