Date of Conferral
8-28-2024
Date of Award
August 2024
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
LeVita Bassett
Abstract
Performance management in healthcare organizations remains an ongoing challenge for leaders. Healthcare leaders are focused on increasing performance because it is the leading indicator of improving overall patient quality of care. Grounded in Kurt Lewin’s change management theory, the purpose of this pragmatic inquiry was to explore human resource strategies healthcare leaders use to enhance organizational processes and systems to improve performance. The participants were seven leaders in healthcare organizations who incorporated human resource strategies in managing performance. Data were collected using semistructured interviews, reviews of public data of business websites, and human resource strategies for managing performance. Through thematic analysis, three themes were identified: (a) analysis, (b) approach, and (c) assessment. A key recommendation for healthcare leaders is to focus on employee satisfaction measures such as including employees in decision-making, increasing compensation incentives, and respecting their needs. The implications for positive social change include the possibility of healthcare leaders increasing performance in the organization and quality care of patients for individuals and the overall community.
Recommended Citation
Ratliff, Rashida, "Human Resources Strategies to Improve Performance in Healthcare Organizations" (2024). Walden Dissertations and Doctoral Studies. 16044.
https://scholarworks.waldenu.edu/dissertations/16044
