Date of Conferral
6-20-2024
Date of Award
June 2024
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Theresa Neal
Abstract
Employees’ insufficient soft skills have the potential to lead to collaboration and organizational inefficiency. Business leaders are concerned with the critical issue of insufficient soft skills among information technology (IT) professionals because these skills are essential for the effective functioning of teams and overall organizational success. Grounded in Knowles’s adult learning theory, the purpose of this qualitative pragmatic inquiry was to explore strategies bank technology leaders use to enhance soft skills among IT professionals. The participants were six bank technology leaders in the banking industry who successfully implemented strategies to enhance IT professionals’ soft skills. Data were collected using semistructured interviews and a review of industry literature. Through thematic analysis, three themes were identified: (a) communication and teamwork, (b) mentoring and training programs, and (c) challenges and resistance. A key recommendation for business leaders is to foster a culture of continuous learning by implementing regular training sessions and mentoring programs. The implications for positive social change include the potential to improve the soft skills of IT professionals in the banking sector, thereby enhancing individual career development, organizational efficiency, and community engagement.
Recommended Citation
Imran, Muhammad, "Effective Strategies for Bank Technology Leaders to Improve Soft Skills Among Information Technology Professionals" (2024). Walden Dissertations and Doctoral Studies. 16009.
https://scholarworks.waldenu.edu/dissertations/16009
