Date of Conferral
6-20-2024
Date of Award
June 2024
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Walter McCollum
Abstract
Some residential property managers have inadequate strategies to reduce workplace burnout and increase workforce retention. Consequences of workplace burnout may include high levels of absenteeism or turnover, diminished or low job performance and productivity along with depersonalization or cynicism of the work or task itself. Grounded in the job demands-resources theory, the purpose of this qualitative pragmatic inquiry was to identify and explore strategies residential property managers in West Texas use to reduce workplace burnout and increase employee retention. The participants were seven residential property managers who had over 60 years of combined experience in residential property management. Data were collected using semistructured interviews and a review of public documents. Through thematic analysis, three themes were identified: (a) balancing job demands and job resources, (b) benefits, rewards, and recognition, and (c) employee engagement, participation, and organizational commitment. A key recommendation is for residential property managers to provide training, mentoring, and counseling, as well as job-related workshops for both employees and managers. The implications for positive social change include the potential for residential property managers to prepare for future challenges in their local community by matching demands with resources to reduce burnout and turnover of employees.
Recommended Citation
Flores, Gloria Gomez, "Effective Strategies Residential Property Managers Use to Reduce Workplace Burnout and Increase Workforce Retention" (2024). Walden Dissertations and Doctoral Studies. 15961.
https://scholarworks.waldenu.edu/dissertations/15961
