Date of Conferral
6-4-2024
Date of Award
June 2024
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Kim Critchlow
Abstract
Supply managers are concerned with effective strategies to minimize the impact on operations and profitability during unprecedented occurrences because they can incur millions of dollars in losses, interrupt flows of goods, and face customers’ dissatisfaction. Grounded in the resource dependence theory, the purpose of this qualitative pragmatic inquiry was to identify and explore the effective digital technological strategies supply chain managers in the southeast region of the United States used to reduce the impact of crises on business operations and profitability. Data were collected using semistructured interviews with seven supply chain managers who had successfully digitalized their operations and a review of publicly available documents. Data were analyzed using thematic analysis and four themes emerged: (a) the use of inventory and financial management technologies, (b) the use of converging technologies, (c) the use of e-commerce, and (d) the use of communication technologies. One key recommendation is that supply chain managers should stay abreast of advanced integrated digital technologies to enhance resilience and minimize the impact of a crisis on business operations and profitability. The implications for social change include the potential for supply managers to provide uninterrupted access to goods and services, reduced international trade barriers, and uninterrupted employment in the communities they serve.
Recommended Citation
Williams Sr., Roderick, "Digital Technological Strategies to Reduce the Impact of a Crisis on Supply Chain Business Operations" (2024). Walden Dissertations and Doctoral Studies. 15900.
https://scholarworks.waldenu.edu/dissertations/15900
