Date of Conferral
5-29-2024
Date of Award
May 2024
Degree
Doctor of Nursing Practice (DNP)
School
Nursing
Advisor
Dr. Mary Terese Verklan
Abstract
Inefficient communication between nurses and patients increases the risk of medication errors and jeopardizes patient safety, ultimately resulting in lower patient satisfaction as indicated by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. The purpose of this quality improvement initiative was to assess the impact of educating nurses on patient medication education using the teach-back method. Data were collected using HCAHPS survey responses from adult patients with medical conditions who had been discharged from a medical-surgical unit. The 32-item HCAHPS survey was used to capture their perceptions and experiences during their hospital stay. Data analysis entailed comparing HCAHPS scores before and after implementation of the educational intervention. The intervention led to improvements in terms of communication regarding medication (55 to 77.4), communication with nurses (79.0 to 85.0), communication with doctors (73.8 to 82.6.0) care transitions (46.6 to 57.4), and discharge information (89.3 to 93.0). These findings suggest using the Ask 3/Teach 3 teach-back method for nurse education can improve patient empowerment and health literacy, community-level trust in healthcare systems, and nurse education and quality improvement efforts. Enhanced medication communication between healthcare providers and patients can lead to increased patient knowledge about medications and facilitate positive social change.
Recommended Citation
Carter, Nina Marie, "Evaluating Nurse Medication Education" (2024). Walden Dissertations and Doctoral Studies. 15868.
https://scholarworks.waldenu.edu/dissertations/15868
