Date of Conferral

5-25-2024

Date of Award

May 2024

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Kenneth Gossett

Abstract

Poor physician productivity is a significant problem for healthcare administrators and physicians as it can lead to decreased patient satisfaction, increased wait times, and, ultimately, lower revenue. Grounded in the Delone and McLean information system model, this quantitative correlational study examined the relationship between the perceived quality of EHR systems, the level of system support, and physician productivity. Secondary data (N = 973) from KLAS Arch Collaborative were collected from physicians’ responses. The results of the multiple linear regression were statistically significant, F(2, 869) = 552.8021, p < .001, R2 = .56. The predictor variables perceived quality and system support both contributed the model significantly, with perceived quality providing a higher contribution (ß = .61), than system support (ß = .26). A key recommendation is for technology managers to be proactive in designing and supporting specific EHR requirements needed for enhanced quality and system support for physician preferences. The implications for positive social change include the potential to enhance and increase the efficiency of healthcare delivery to patients, leading to better health outcomes and overall satisfaction with the healthcare experience.

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