Date of Conferral
5-14-2024
Date of Award
May 2024
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Dina Samora
Abstract
Professional truck driver turnover is a massive problem for the leaders of trucking organizations. Business owners are concerned with driver turnover, as it is the number-one predictor of business stability and net income. Grounded in Maslow’s hierarchy of needs, this qualitative multiple case study was conducted to identify and explore effective strategies trucking company leaders use to reduce driver turnover. The participants included six trucking company leaders from six different organizations located in the United States. Data were collected using semistructured interviews and archival documents. Three themes emerged using Yin’s five-step analysis: (a) competitive driver pay, (b) improving work-life balance, and (c) honoring managerial commitments and driver expectations. A key recommendation is that trucking company leaders should pursue a diverse customer base with different types of commodities and lengths of loads, which will help leaders develop a business model that prioritizes competitive pay and work-life balance. The implications for positive social change include the potential to reduce driver shortages, which could increase deliveries of necessary goods and products to marginalized communities.
Recommended Citation
Streeter, Thomas Antoine, "Strategies to Reduce Truck Driver Turnover" (2024). Walden Dissertations and Doctoral Studies. 15791.
https://scholarworks.waldenu.edu/dissertations/15791
