Date of Conferral
5-9-2024
Date of Award
May 2024
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Dr. Richard Johnson
Abstract
The lack of strategic initiatives to elevate quality manufacturing and customer-centric business models has precipitated the monetary collapse of many aerospace organizations. Concerns arise when the focus on revenue supersedes the goal of quality workmanship. Grounded in total quality management (TQM), the purpose of this qualitative multiple case study was to explore strategies that seven aerospace leaders used to increase and maintain profitability through TQM to gain a competitive advantage. Data were collected using semistructured face-to-face interviews and a review of organizational documents. Five themes were identified through thematic analysis: (a) applying operational excellence, (b) optimizing capacity planning and resource allocation, (c) accelerating employee engagement through training, (d) promoting customer-centricity, and (e) streamlining strategic and supportive stewardship. A key recommendation is for aerospace leaders to mandate risk-assessment tools at the onset of new programs. The implications for positive social change entail educating aerospace employees on the reciprocity between competitive stature and TQM. By amalgamating TQM and competitive edge, leaders of aerospace companies with 500 or more employees may focus on the superior subsidies of ecological sustainability and public safety.
Recommended Citation
Ward, Cornelius Jude, "Strategies for Remaining Competitive Without Compromising Quality in the Aerospace Industry" (2024). Walden Dissertations and Doctoral Studies. 15764.
https://scholarworks.waldenu.edu/dissertations/15764
