Date of Conferral

3-14-2024

Degree

Ph.D.

School

Management

Advisor

Christina Anastasia

Abstract

Pandemics have reshaped societies and paved ways for advances in sciences, political systems, technology, medicine, and the economy. However, researchers have not explored how human resources (HR) function changes due to a pandemic in higher education institutions (HEIs) and how managing it contributes to employee performance and employee well-being. The purpose of this qualitative descriptive multiple case study was to explore how HR function changed due to the COVID-19 pandemic in different types of HEIs and how managing it contributed to employee performance and employee well-being. The study was grounded in Kotter’s eight-step change management model. Data were collected through interviews with eight HR managers who met the participation criteria. Participants provided valuable insights into changes in HR function, strategic responses, and adaptations in response to the pandemic. The thematic analysis revealed key themes, including the strategic role expansion of HR management, an enhanced focus on employee well-being, and adaptability in HR practices. The findings of this study have potential implications for positive social change that include contributions to the field of HR management, serving as a resource for future pandemics and illustrating the benefits of Kotter’s conceptual framework in maintaining HR functionality while positively supporting employee performance and well-being.

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