The Role of Leadership Style on Technostress and Job Satisfaction

Date of Conferral

11-2-2023

Degree

Ph.D.

School

Management

Advisor

William Shriner

Abstract

The study examined if the technostress of information and communication technologies (ICT) employees determine job satisfaction based on the moderating impact of leadership styles within full-range leadership theory (FRLT). The theoretical framework was grounded in FRLT by Bass and Avolio. Three research questions examined how technostress determined employee job satisfaction among ICT employees, to what extent leadership styles determine employee job satisfaction among ICT employees and the relationship between technostress and ICT employee job satisfaction. A quantitative nonexperimental research design was used to examine if the technostress of ICT employees determined job satisfaction based on the moderating impact of leadership styles within FRLT. The study included 116 randomly selected participants within a six-state southern region of the United States working in the ICT who rated their supervisor’s leadership style as measured by the MLQ-5X instrument and self-rated their job satisfaction as measured by the Job Satisfaction Survey instrument. The study included multiple linear regression analyses in determining employee job satisfaction based on technostress and three leadership styles and a moderated regression analysis for determining if leadership styles were a moderator between technostress and employee job satisfaction. The study revealed a positive significant relationship between technostress and employee job satisfaction. Also, the study revealed positive and significant results for employee job satisfaction based on transformational and passive-avoidant leadership styles. The study's results can affect positive social change by increasing knowledge on mitigating technostress and assessing employee job satisfaction based on FRLT styles.

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