Strategies Managers Implement to Ensure Information Technology Infrastructure Services for Overseas Users

Date of Conferral

10-31-2023

Degree

Doctor of Information Technology (D.I.T.)

School

Information Systems and Technology

Advisor

Nawaz Khan

Abstract

Information technology (IT) has become a critical success factor for businesses. IT leaders’ potential failures in implementing IT strategies aligned with the business objectives may negatively impact the success of organizations in the current global market. Grounded in the technology-organizational-environmental (TOE) framework, the purpose of this qualitative, pragmatic inquiry study was to explore the IT strategies used by IT managers of multinational companies in the United States to implement IT infrastructure services to businesses for overseas users in developing countries. The participants were nine IT leaders with experience or who have implemented IT strategies for organizations in the United States with businesses in developing countries. Data were collected using semistructured interviews. Through thematic analysis, six themes were identified: (a) hybrid cloud and on-premises adoption, (b) IT infrastructure redundancy or failover process, (c) development of standardized IT best practices, (d) IT infrastructure strategies by region, (e) measurement of the IT infrastructure services, and (f) external factors impact the adoption of IT infrastructure strategies. A key recommendation is for IT leaders to have cloud file services such as Microsoft 365 or One Drive, allowing employees to work from anywhere. The implications for positive social change include the potential to guide IT managers’ decisions that can lead to the long-term sustainability of businesses, thereby improving the socio-economic lifestyle of individuals in the United States and developing countries.

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