Patients’ Experiences and Self-Reported Factors Identified as Important for Their Satisfaction of Home Oxygen Services
Date of Conferral
10-25-2023
Degree
Ph.D.
School
Health Services
Advisor
Harold Griffin
Abstract
Patient satisfaction is crucial to the evaluation of the overall quality of care and is associated with better healthcare service outcomes. Understanding the forces driving patient satisfaction and healthcare-related experiences can lead to improvements in overall quality of healthcare services. Despite this, no study has been performed to explore patients’ experiences and self-reported factors identified as important for their satisfaction of home oxygen services. The purpose of this study was supported by three research questions focusing on how patients with recurring long-term oxygen therapy (LTOT) prescriptions describe their experiences with home oxygen services; factors identified by patients with LTOT as important to their satisfaction of home oxygen services; and how the five dimensions of the SERVQUAL model is used in patients’ with LTOT, descriptions of factors necessary for their satisfaction of home oxygen services. Participants were purposefully selected from home oxygen-based Facebook groups and asked to perform in-depth email interviews. Data derived from the analysis of responses corresponding to the first two research questions were analyzed using Colaizzi’s seven-step approach while directed qualitative content analysis was used for the analysis of responses corresponding to the third research questions. The SERVQUAL model dimensions were used in patients' descriptions and factors identified as important for their satisfaction of home oxygen service. The major implications of this study include improvement of service quality for home oxygen services at the organizational level leading to improvements in the health and well-being as well as the social conditions of home oxygen patients resulting in positive social change for that population.
Recommended Citation
Pippins, Steven, "Patients’ Experiences and Self-Reported Factors Identified as Important for Their Satisfaction of Home Oxygen Services" (2023). Walden Dissertations and Doctoral Studies. 14994.
https://scholarworks.waldenu.edu/dissertations/14994
