Evaluating the Mental Health/Criminal Justice Diversion System in Southern Dallas County, Texas

Date of Conferral

10-11-2023

Degree

Doctor of Public Administration (D.P.A)

School

Public Policy and Administration

Advisor

Richard Worch

Abstract

This qualitative study evaluated the processes involved in diverting individuals with behavioral needs from the criminal justice system to the appropriate mental health systems in southern Dallas County. The objective was to evaluate the crisis intervention teams that operated in public safety agencies in the area. A case study method was used that involved an anonymous on-line survey using SurveyMonkey in which 28 firefighters/paramedics and law enforcement officers provided data on their experiences when answering calls that involved persons with mental illness (PMI). More detailed information was collected in confidential audio interviews with 10 first responders. A constant comparative analysis was used to evaluate the practices used, the training received, and the challenges that needed to be addressed for public safety agencies to effectively serve the citizens of southern Dallas County. Data showed that some of the challenges in adequately responding to calls to 911 for service involving PMI included: the lack of structured training programs explicitly dedicated to responding to mental health calls, the lack of mental health professionals available to assist first responders, and the lack of authorized mental health facilities located in southern Dallas County. Data revealed a need for more structured training for first responders specifically in mental health responses and in the processes and procedures required by individual public safety departments. Findings may be used by public safety agencies for positive social change to better serve first responders and the public.

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