Date of Conferral

2023

Degree

Ph.D.

School

Management

Advisor

Teresa Lao

Abstract

AbstractGovernment organizations are unprepared to sustain remote work post-COVID-19. Even though COVID-19 seems to be under control, organizations are still struggling with the aftermath of the pandemic and the need to sustain remote work. Challenges include lack of necessary information technology tools, software, technological skills, strategies for remote work, leadership skills, real-time communication; activity planning and program implementation, scheduling meetings, organizing child care, managing caseloads, fostering team work, and effective supervision. A conceptual framework based on organizational adaptation theory was used to guide this qualitative case study. Since the study was to ascertain how government organizations can sustain remote work post-COVID-19, semi- structured interviews were used to collect data from 12 government employees in Dallas Texas who worked remotely during COVID-19. Thematic analysis was conducted and the modified van Kaam method was used to 9 themes. Three major themes that morphed from the study included: (a) challenges of remote work; (b) employees’ training needs; and (i) strategies for achieving positive social change. Understanding how government organizations can sustain remote work post COVID-19 can contribute to positive social change by teaching managers of government organizations how to strategize remote work, effectively manage organizational change, improve technological skills of employees, and foster employee productivity.

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