Date of Conferral
2023
Degree
Doctor of Psychology (Psy.D.)
School
Psychology
Advisor
Dr. Derek Rohde
Abstract
The focus of this study was the perceived impact of effective leadership on employee engagement and compliance. The Baldridge Excellence Framework was used as a guide for this qualitative case study of a behavioral health organization (BHO) located in the southeastern region of the United States. Research questions were used to examine the definition of effective leadership, the impact effective leadership has on employee engagement and compliance, and training needed to implement effective leadership practices. Data sources were semi-structured interviews with the organization’s Vice President of Operations and Clinical Director, the organization’s website, government websites, archival data provided by the organization, and data from academic literature reviews. Findings suggested that effective leadership practices positively impacted employee engagement and promote compliance. Therefore, formal leadership training and development could be used to address the BHO’s practice problem. Recommendations based on the findings included leadership assessments, leadership training, employee engagement surveys, concurrent documentation training, and an electronic health record dashboard. These recommendations should be thoroughly developed and strategically implemented in phases over the course of 8 months to a year. This study may contribute to positive social change through altruism and clinical integrity by establishing organizational structures and quality improvement objectives through effective leadership practices, positive employee engagement, and enhanced adherence to compliance expectations.
Recommended Citation
Gilham, Ayana, "The Perceived Impact of Effective Leadership on Employee Engagement and Compliance" (2023). Walden Dissertations and Doctoral Studies. 14857.
https://scholarworks.waldenu.edu/dissertations/14857
