Date of Conferral

2023

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Besty Macht

Abstract

A growing failure rate of information technology (IT) projects has the potential to create economic loss and low revenue. IT project leaders in the financial industry are concerned that IT project failure has the potential to negatively impact organization expenses. Grounded in Bass’s transformational leadership theory and the Project Manager Book of Knowledge, the purpose of this qualitative multiple case study was to explore the strategies financial industry project leaders used to ensure IT projects succeed. The participants were five participants who had a minimum of 5 years of managing successful IT projects. Data were collected using semistructured interviews and company documentation. Thematic analysis identified five themes: (a) communication of project requirements, (b) planning and analysis, (c) leadership and collaboration, (d) risk management, and (e) governance and continuous improvement. A key recommendation is for skilled project managers to work closely with stakeholders to bridge the projects’ scope, schedule, and cost. The implications for positive social change include the potential for a cascading effect of project success on organizational growth sustaining high-paying jobs and increasing philanthropic giving in communities.

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