Date of Conferral

2023

Degree

Ph.D.

School

Psychology

Advisor

Derek Rohde

Abstract

Researchers predicted that the United States would undergo a severe shortage of direct support professionals. This quantitative study used the Job Satisfaction Survey, Employee Empowerment Questionnaire, and Turnover Intention Scale to explore the relationship between employee empowerment and its effect on the intent to leave within the human health service industry nationwide. Herzberg's motivation theory provided the lens for the study. The study included 150 direct care staff who completed a self-administered online questionnaire. Linear regression analyses indicated that supervisor, contingent rewards, operating conditions, nature of work, and communication had the strongest negative correlation with turnover intention. A moderated regression model for the Job Satisfaction Survey Total Score, with interaction with Employee Empowerment, showed no statistically significant interaction. The review of the studies and the variables provided showed that using different studies from various industries allowed researchers to contemplate other options to implement theories to mend the workplace atmosphere by focusing on improved employee training, thus providing a future for positive social change. This study will help bring positive social change to the human health service industry by increasing understanding of what many direct support professionals believe necessary within the direct care field, which could help healthcare facilities retain qualified direct support staff. Specifically, the results could help enhance the lives of the individuals in the organization’s care as retention will improve, thus focusing on quality care.

Download

Share

 
COinS