Date of Conferral

2023

Degree

Ph.D.

School

Psychology

Advisor

Richard Thompson

Abstract

The purpose of this study was to determine if effective leader communication builds employee relationships that improves organizational performance. Organizational communication is a prominent factor that impacts the outcome of an organization’s goals and assists in executing its mission. There remain some gaps in the current literature considering the work environment and the attitudes of employees as they relate to organizational communication. To address the gap, the constructive grounded theory model was used to construct and analyze a theory of organizational communication. The sample for the study included 12 participants who were leaders or employees in a community-based organizations in the northeastern region of the United States. Data were collected through individual interviews and a focus group discussion. Data were analyzed and the following themes were identified: (a) effective communication and employees’ feelings of appreciation and inclusivity, (b) effective communication and employees’ freedom of expression, (c) effective communication and leader approachability/open-door policy, (d) effective communication and transparency and clarity in communication, (e) effective communication and improvement in organizational performance, and (f) effective communication and harmonious work environment. From these themes, the effective leadership communication and positive organizational performance theory was developed. The findings contribute to positive social change by identifying insights into how community-based organizations can improve communication to be more effective.

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