Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Irene Williams
Abstract
Church leaders utilize volunteers as the primary human capital to accomplish organizational goals. However, volunteer retention is an ongoing global challenge for church leaders, and unless addressed, leaders will be hindered in achieving church goals. Grounded in the job embeddedness conceptual framework, the purpose of this qualitative, multiple-case study was to explore strategies some church leaders used to retain volunteers to accomplish organizational goals. Three leaders from different Protestant churches in the Southwest United States participated in the study. Data were collected from semistructured interviews, internal church documents, and publicly accessible information. Data were analyzed using thematic analysis, and six themes emerged: organizational culture of excellence, training and mentoring, clear and effective communication, rewards and recognition, sense of belonging, and relational leadership practices. A key recommendation for church leaders is strengthening organizational embeddedness to promote a healthy, empowering, and supportive culture. The implications for positive social change include the potential to accomplish the goal of creating a holistic transformation of church members and the local community residents.
Recommended Citation
Brown, Anthony David, "Strategies to Increase Volunteer Retention in Protestant Churches" (2023). Walden Dissertations and Doctoral Studies. 14657.
https://scholarworks.waldenu.edu/dissertations/14657
