Date of Conferral
2023
Degree
Ph.D.
School
Management
Advisor
Stephanie Hoon
Abstract
Costs of staffing, training, and retention have always been significant expenses for U.S. corporations. The most recent addition to the workforce, the millennial generation cohort, presents a new set of challenges to leadership. The purpose of this qualitative phenomenological study was to explore the lived experiences related to the perception of commitment of millennial generation participants employed in the U.S. community banking sector. The conceptual framework included generational theory and organizational theory. Data were collected from 11 participants via semi-structed Zoom interviews. Data were analyzed for codes, categories, and themes. Results indicated that (a) millennials value leadership that invests in the employee, (b) millennials want certain attributes to be present in the workforce, (c) changing certain aspects of the workplace can benefit commitment, (d) positive social impact in the community is important, and (e) millennials want to be understood. Findings could be used to reduce employee turnover by better understanding millennial commitment.
Recommended Citation
Raiford, Christopher Donald, "Generational Shifts in the Perception of Workforce Commitment" (2023). Walden Dissertations and Doctoral Studies. 14440.
https://scholarworks.waldenu.edu/dissertations/14440
