Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Christopher Beehner
Abstract
The nursing home industry's lack of emotional intelligence (EI) can negatively impact patient satisfaction and performance. Nursing home leaders who lack strategies to apply EI training to increase job satisfaction, reduce employee turnover, and improve interpersonal skills risk financial loss and business failure. Grounded in the EI framework, the purpose of this multiple qualitative case study was to explore strategies nursing home leaders use to apply EI training to reduce employee turnover, increase job satisfaction, and improve interpersonal skills for performance improvement. The participants comprised four nursing home leaders from multiple nursing homes in Florida who implemented strategies to reduce employee turnover, increase job satisfaction, and advance interpersonal skills for performance improvement. Data were collected through semistructured interviews and a review of company documents related to EI training. Thematic analysis was used to analyze the data. Four themes emerged: encouraging effective communication and empowerment, organization of employee resources, fair-minded treatment and respect, and fostering a teamwork atmosphere. A key recommendation is for nursing home leaders to develop training programs to facilitate a work environment in which employees and managers are encouraged to communicate feelings and feedback in a judgment-free space effectively. The implications for positive social change include the potential for more efficient delivery of nursing home services to communities, resulting in improved patient quality of life, decreased health care costs, and reduced government spending on health care.
Recommended Citation
Laing-Hall, Dale Elizabeth, "Strategies for Emotional Intelligence Training for Improving Employee Performance" (2023). Walden Dissertations and Doctoral Studies. 14274.
https://scholarworks.waldenu.edu/dissertations/14274
