Date of Conferral
2023
Degree
Doctor of Psychology (Psy.D.)
School
Psychology
Advisor
Mark Arcuri
Abstract
Studies show that counterproductive workplace behaviors impact organizations financially and operationally. The focus of this case study was to explore reasons for counterproductive workplace behaviors and to determine the actions of leadership to address and mitigate them. The Baldrige framework was used to guide this case study of a nonprofit behavioral health organization in the northeastern United States. Data sources for this study included structured interviews with the organization’s executive director, personal communications via email with the executive director, the organization’s website, and a review of academic literature. Data were analyzed with NVivo qualitative analysis software. Findings indicated a lack of policies outlining expectations of employee behavior and the lack of a formal discipline process. Recommendations based on the findings included developing and implementing a discipline process and an employee code of conduct using a phased approach over 1-year span. This study contributes to positive social change by bringing attention to addressing counterproductive workplace behaviors that can threaten the delivery of much-needed services in an organization.
Recommended Citation
Flores, Abigail, "Addressing Counterproductive Work Behaviors in a Behavioral Health Organization" (2023). Walden Dissertations and Doctoral Studies. 14126.
https://scholarworks.waldenu.edu/dissertations/14126
