Date of Conferral

2023

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Erica Gamble

Abstract

AbstractOne of the most frequent medical errors in contemporary medicine is incorrect prescriptions, and the profits from retail pharmacy operations are adversely impacted by the costs associated with prescription errors. Independent pharmacy managers are interested in finding workable strategies to mitigate the cost of prescription errors and increase profit. Using the resource-based theory of competitive advantage (RBTCA), the purpose of this qualitative multiple-case study was to explore strategies some independent pharmacy managers in Texas use to mitigate the cost of pharmacy employee prescription errors and increase profitability. The participants were five independent pharmacy managers who implemented strategies to mitigate the cost of prescription errors. Data were collected using semistructured, face-to-face interviews, a review of company documents, and site observation notes. Through thematic analysis, four themes emerged: (a) cost of prescription quality check and errors reduction strategy, (b) increased profitability strategy through error cost mitigation, (c) positive utilization of organization resources strategy, and (d) technology system implementation strategy to reduce prescription errors. A key recommendation is for independent pharmacy managers to involve pharmacy staff in developing the pharmacy system to promote user acceptance, which will assist in reducing prescription errors and raising profit. The implications for positive social change include the potential to mitigate the cost of prescription errors, prevent hospitalization and fatalities caused by medication errors, enhance patients’ quality of life, and boost the economy and employment opportunities in their communities.

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