Date of Conferral

2023

Degree

Doctor of Psychology (Psy.D.)

School

Management

Advisor

Derek M. Rohde

Abstract

Ongoing training at the targeted behavioral health organization is necessary to improve employee knowledge, skills, and abilities to drive engagement and overall organizational performance. The purpose of this case study was to determine what leadership practices and strategies are currently in place and what training modules improve employee development for the purpose of improving workforce engagement. The Baldrige Excellence Framework was used to guide the qualitative case study of the nonprofit organization, which provides social services to low-income families in the United States. Data sources included semistructured interviews with two behavioral health leaders at the organization and reviews of organizational and public websites, academic literature, and internal documents. NVivo software aided in data coding, analysis, and storage. Results show that the organization’s leaders adhered to evidence-based practices and were knowledgeable of professional development benefits to enhance workforce engagement; however, the company struggled with implementing organization-specific training programs that monitor completion and effectiveness. The findings reinforced that ongoing professional development was essential to demonstrate organizational-specific skill sets and enhance engagement. Recommendations based on the findings included developing and implementing an internally structured curriculum with outcomes to be evaluated in phases. The study’s implications for positive social change included providing nonprofit leaders with insight on how to improve employees' professional development, increase job autonomy, and create a more sustainable organization so that the needs of the community continue to be met.

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