Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Christopher Beehner
Abstract
Low employee engagement can result in adverse business outcomes. Healthcare managers who lack strategies to increase employee engagement risk lower employee productivity and overall profitability. Grounded in organizational support theory, the purpose of this qualitative single case study was to explore strategies healthcare ambulatory managers use to increase employee engagement successfully. The participants were four mobile clinic managers from one organization in the northwest suburban region of Illinois who successfully implemented strategies to increase employee engagement. Data were collected using semistructured interviews and reviewing company documents and reports related to employee engagement. Through thematic analysis, three themes were identified: perceived organizational support, job satisfaction, management engagement strategies, and quality patient care strategies. A key recommendation is for business leaders to provide training for employees to ensure they can complete their operational tasks. The implications for positive social change include the potential to reduce healthcare costs by providing improved quality of patient care, thereby benefiting the community and the local economy.
Recommended Citation
Zolicoffer, Paulette, "Employee Engagement in a Clinical Ambulatory Setting" (2022). Walden Dissertations and Doctoral Studies. 13936.
https://scholarworks.waldenu.edu/dissertations/13936
