Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Dina Samora
Abstract
Hiring managers in the private sector have limited experience applying veterans’ preference policies in hiring decisions. Veterans and their advocates care about the ongoing challenges they face seeking employment because they desire to continue contributing to their local community and gain gainful employment while doing so. Grounded in the modified disability model, the purpose of this qualitative multiple case study was to explore strategies used by hiring managers at financial service organizations to apply veterans' preference policies in hiring decisions. The participants were five hiring managers in a southwest Texas financial services organization who successfully used veterans' preference policies in hiring decisions. Data were collected through semistructured interviews; organizational website content about veteran hiring programs, marketing, and public relations information about veteran hiring participants shared. Thematic analysis was used to analyze the data. Three themes emerged: training and education for hiring managers; veteran job preparation; and diversity, equity, and inclusion. A key recommendation for hiring managers in the financial services industry is to educate hiring managers to understand military language and job descriptions. The implications for positive social change include the potential to assist veterans’ transition into the civilian workplace, reduce veteran unemployment, decrease the veteran homeless population, and increase veterans’ purchasing power that supports local communities.
Recommended Citation
Wolfe, Adriann R., "Veteran Reintegration and Compliance Strategies Used by Financial Services Industry Hiring Managers" (2022). Walden Dissertations and Doctoral Studies. 13917.
https://scholarworks.waldenu.edu/dissertations/13917
