Date of Conferral
2022
Degree
Doctor of Healthcare Administration (D.H.A.)
School
Health Services
Advisor
Mary Garbowski
Abstract
Concealed numbers of homeless women veterans could be exposed in the Veterans Administration (VA) appointment scheduling data. The challenges of scheduling healthcare or mental health appointments with the VA could prevent homeless women veterans from gaining access. Studies have shown the problems that male veterans have with scheduling appointments. However, not much research exists on the issues homeless female veterans face in scheduling appointments with the VA. This quantitative study examined the correlation between the number of women and men veterans on the VA’s electronic wait list and the percentages of unsheltered women and men veterans at the Continuum of Care (CoC) office level. The theoretical foundation was the psychosocial model for vulnerable populations, such as homeless women veterans. The research questions examined the connection between the appointment scheduling wait times in 30-day increments and the percentage of unsheltered men and women veterans in Florida and Georgia from 2018 to 2020. A multiple linear regression analysis of the independent variables predicted the dependent variable. The key results revealed a relationship between the independent and dependent variables. The analyses identified CoC locations in Florida and Georgia that could provide scalable scheduling models for use at lower-performing CoC facilities. Homeless female veterans could add value and positive social changes to their communities by contributing specific knowledge toward policy and procedural developments to reduce the number of homeless women veterans.
Recommended Citation
Thompson, Vicki Ann, "The Veteran Administration’s Appointment Scheduling Processes’ Effect on the Homeless Women Veteran’s Phenomenon" (2022). Walden Dissertations and Doctoral Studies. 13837.
https://scholarworks.waldenu.edu/dissertations/13837
