Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Laura A. Thompson
Abstract
Employee turnover continues to be an issue in the mental health community as mental health business leaders lack strategies to retain employees. Retention strategies are essential to promote continuity, funding, and profitability for mental health agencies and quality service care for patients. Grounded in Bass’s transformational leadership theory, the purpose of this qualitative single case study was to explore strategies mental health business leaders use to retain employees. Participants comprised three mental health center managers from a state agency in northern Louisiana who contributed to employee retention. Data were collected using semistructured interviews and a review of organization performance evaluations, hire/rehire audit reports, and turnover analysis reports. Using Braun and Clark’s six-step thematic analysis, three key themes emerged: communication, support, and teamwork. A key recommendation is for mental health business leaders to listen to employees with a sense of respect and value, demonstrate concern, and show awareness. Implications for positive social change include the potential for mental health business leaders to increase job satisfaction, job performance, and retention.
Recommended Citation
Strange, Chauncey Janielle, "Strategies to Retain Employees in the Mental Health Workplace" (2023). Walden Dissertations and Doctoral Studies. 13808.
https://scholarworks.waldenu.edu/dissertations/13808
