Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
WooYoung Chung
Abstract
The total annual separation rate for the accommodations and food services industry for 2021 was 86.3%. Food service leaders care about high turnover intentions as it leads to increased turnover, negatively impacting service, and profitability. Grounded in job embeddedness theory, the purpose of this quantitative correlational study was to examine the relationship between fit, sacrifice, link, professional identity, and turnover intentions. The participants were 122 food service workers from New England colleges and universities who were 20 years and older with operational, supervisory, and managerial roles in college dining services and holding various levels of education. The results of the multiple regression analysis were significant, F(4,117) = 13.98. p < .001, R2 = .32. In this full model, sacrifice was the only significant predictor, p < .001, ß = -.57. A key recommendation for food service leaders is to design food service workers' job duties to enhance job freedom to encourage employees to pursue career goals. The implications for positive social change include the potential to lower the turnover rate by enhancing job embeddedness can provide a positive work environment and financial stability to food service workers contributing to community development.
Recommended Citation
Rotondi, Amanda, "Job Embeddedness, Professional-Identity, and Employee Turnover Intentions in Higher Education Foodservice Operations" (2022). Walden Dissertations and Doctoral Studies. 13731.
https://scholarworks.waldenu.edu/dissertations/13731
