Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Gregory Uche
Abstract
AbstractVoluntary employee turnover can result in adverse business outcomes. Information technology (IT) managers are concerned with voluntary turnover, which is the number one reason for actual turnover. Grounded in the transaction cost theory, the purpose of this qualitative multiple case study was to explore strategies IT managers use to improve business performance and employee retention. The participants comprised four IT managers from two firms in Arizona who effectively used strategies to improve business performance and employee retention. Data sources included semi-structured interviews, a review of archival company documents, and field notes. The data were thematically coded and analyzed, and four themes emerged: communication and relationships, labor costs, organizational learning and culture, and vendor management. A key recommendation is for IT managers to implement effective communication and relationships with vendors to achieve efficient labor costs in ITO contracts. The implications for positive social change include the potential for IT managers to create job opportunities, maintain socioeconomic stability for local citizens, provide social amenities and welfare, and promote regional communities’ economic development across the globe.
Recommended Citation
Mboule, Timothee Ntouba, "Strategies Information Technology Outsourcing Managers Use to Improve Business Performance and Employee Retention" (2022). Walden Dissertations and Doctoral Studies. 13560.
https://scholarworks.waldenu.edu/dissertations/13560
