Date of Conferral

2022

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Betsy Macht

Abstract

AbstractIneffective change management initiatives can negatively impact organizational performance and profitability, leading to a lack of adaptation and business collapse. Business leaders are concerned with formulating and implementing strategies needed to drive successful change management initiatives for improving organizational performance. Grounded in Lewin's theory of change, the purpose of this qualitative multiple case study was to explore strategies that some business leaders used to successfully implement change management initiatives for improving organizational performance. The participants included four business leaders from four organizations in St. Lucia, Caribbean, with at least five years of experience in leadership who successfully implemented organizational change management initiatives. Data were collected using semistructured interviews and a review of organization strategy documents, yearly business plans, employee handbooks, journal reflections, and business websites. Data were analyzed using thematic analysis with four themes emerging: strengthening communication, increasing employee engagement, reinforcing training, and strengthening organizational culture. A key recommendation is for business leaders to make a concerted effort to enhance communication regarding change initiatives. Implications for positive social change include the potential to equip business leaders with successful strategies to implement change management initiatives that could enhance organizational performance and sustainability, increasing employment opportunities, and contributing to local communities' tax revenues.

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