Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Meridith Wentz
Abstract
Unprecedented growth in the Port of Savannah, located in Savannah, Georgia, has resulted in growth in the local warehousing industry. With an increase in available warehousing positions, turnover has been high. High turnover costs warehousing leaders millions of dollars and results in degraded performance. Grounded in servant leadership theory, the purpose of this qualitative multiple-case study was to explore strategies warehouse supervisors use to reduce employee turnover. The participants were six distribution center supervisors in southeastern Georgia who worked for at least 1 year. Data were gathered from semistructured interviews and document reviews. The data were analyzed using Braun and Clarke’s six steps of thematic analysis. Key themes were employee relationships, training, opportunities to perform, and salary. A key recommendation is for supervisors to utilize a training matrix to ensure each employee is trained on each piece of equipment and each job in the warehouse. Implications for positive social change include the potential to improve employees’, families’, and communities’ quality of life through steady employment and income growth. With stable jobs and income growth, employees will be better equipped to care for their families and contribute to the surrounding communities.
Recommended Citation
Hicks, Simone, "The Impact of Servant Leadership on Employee Turnover in a Warehousing Environment" (2022). Walden Dissertations and Doctoral Studies. 13423.
https://scholarworks.waldenu.edu/dissertations/13423
