Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Ronald Black
Abstract
AbstractSome nonprofit organization leaders lack strategies to incorporate information communication and technology (ICT) into the business operations of organizations. A nonprofit organization lacking strategies involving integrating technology into their business operations decreases the likelihood of being efficient, productive, and effective. Grounded in the information technology (IT) competency model, the purpose of this qualitative single case study was to explore the ICT strategies of a nonprofit organization leader in the south suburbs of Chicago. Data were collected through semi-structured interviews, direct observations, and reviews of organizational documents. The Marshall and Rossman seven-step process was used to analyze data. Three themes emerged from data analysis: selection and implementation of software, employee training, and adaptation, and improved process and productivity. A key recommendation is for leaders of a nonprofit organization to acquire and implement software that integrates with other software to meet the needs of business operations. Implications for positive social change include the potential to implement an efficient technological environment that will allow for increased services throughout the south suburbs of Chicago.
Recommended Citation
Evans, Richard T., "Information Communication and Technology Strategies for Improving Nonprofit Organizations’ Effectiveness" (2022). Walden Dissertations and Doctoral Studies. 13341.
https://scholarworks.waldenu.edu/dissertations/13341
