Date of Conferral

2022

Degree

Doctor of Information Technology (D.I.T.)

School

Information Systems and Technology

Advisor

Cynthia D. Phillips

Abstract

Many multiproduct delivery organizations have difficulty adopting Information Technology (IT) governance practices within their Development and Operations (DevOps) teams. IT leaders who are managing DevOps teams, need to understand the factors influencing IT governance (ITG) adoption; otherwise this may impact DevOps maturity, resulting in reduced product delivery capabilities. Grounded in the technology acceptance model, the purpose of this quantitative correlational study was to examine the relationship between performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitating conditions (FC), as moderated by experience (EXP), gender (GND), age (AGE), and voluntariness of use (VOL) with behavioral intention (BI) to adopt and use (USE) IT governance (ITG), within their organizations. The participants (n=205) were IT leaders in various global professional LinkedIn groups, who specialized in DevOps and ITG-related frameworks. The results of the partial least squares analysis indicated that PE (p1=.234) and SI (p3=.655) have a positive correlation with the DevOps leaders’ BI to adopt ITG (R2=.692). FC (p4=.753) positively correlates with the adoption and USE of ITG (R2=.677). IT leaders who intend to use ITG practices (BI) in order to enhance DevOps capabilities need to engage relevant stakeholders (SI) through specific KPIs related to product delivery (PE) whilst leveraging ITG and DevOps expertise. Furthermore, ITG adoption is facilitated (FC) when implemented early in the DevOps transformation. The implications for positive social change include the potential to improve organizational culture and increase product quality through a sustainable IT environment.

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