Date of Conferral

2022

Degree

Ph.D.

School

Management

Advisor

Richard Hay

Abstract

AbstractElectronic Health Records (EHR) were introduced into the field of medicine to replace outdated paper files with searchable, and easily transferrable electronic files. The results of numerous research studies have shown that the use of EHR allowed for beneficial outcomes for the physician and the patient. Some of the benefits included a reduction in scheduling and medication prescription errors. Concurrently, some of the negative factors attributed to EHR use included interoperability issues, reductions in facetime with patients, increased physician workload, and an increase in physician burnout. Little research was found that examined the negative factors from the perspective of the physician. The theoretical framework for this study was the technology acceptance model (TAM). The purpose of this qualitative transcendental phenomenology study was to examine the influence of EHR use from the perspective of the physician. Data for this study were collected through semi-structured interviews with five medical professionals and the data was analyzed using a description-focused coding strategy. From the results of this study, it was found that the negative factors of interoperability, physician burnout, and reduced facetime with patients attributed to EHR use were disconfirmed. The negative factor of increased workload was confirmed but was deemed manageable by the physicians. The application of the findings from this study may contribute to the body of knowledge applicable to EHR use by physicians. In addition, the findings from this study can contribute to positive social change by improving the quality of healthcare, physician workplace efficiency, EHR interoperability, physician to patient relationship and reducing medication prescription errors.

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