Date of Conferral

2022

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Richard Thompson

Abstract

Job satisfaction and retention of psychiatrists are essential for behavioral health organizations. As the recruitment of psychiatrists becomes more challenging, there is value for organizations to retain psychiatrists to remain competitive in the behavioral health field. Leadership plays a vital role in organizational culture and can impact turnover and retention of the organization’s workforce. This case study utilized the Baldrige Framework of Excellence to guide an organizational assessment for senior leadership of an urban health care facility in the United States. The assessment allowed the organization to understand leadership impact, areas where they can take personal ownership, factors contributing to psychiatrists’ job satisfaction, and how they can improve employee retention. Sources of data included secondary data such as psychiatrists’ peer provider reports, psychiatrist turnover data, and employee satisfaction surveys. Semi-structured interviews with seven members of former and current organizational leadership were also conducted. This qualitative study revealed differences between the official reason psychiatrists reported leaving the organization and their confided reasons shared with colleagues. In addition, the findings support the notion of leadership impact on job satisfaction; however, the leadership influence associated with the root cause of the psychiatrists’ departures was unclear. Recommendations to address the findings are provided in the study. Retaining valuable psychiatrists will contribute to positive social change by allowing patients continued access to quality care from psychiatrists who will aid in building healthier communities.

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