Date of Conferral

2023

Degree

Ph.D.

School

Psychology

Advisor

Susana Verdinelli

Abstract

Negative experiences at work are common at inpatient psychiatric hospitals and can result in burnout. This is especially the case for psychiatric hospital staff, as they are commonly the first and most frequent line of contact for patients in acute psychiatric care. This study provided relevant insight into the factors that influence the experience of burnout among psychiatric hospital staff that care for patients in inpatient psychiatric hospitals. Research on how burnout affects psychiatric hospital staff apart from other medical professionals is not robust and lacking in qualitative analysis. The transactional model of stress and coping framework constituted the theoretical framework for this study. Through semi-structured interviews, 10 participants were able to elaborate on their unique experiences with burnout. Results of this study indicated participants experienced burnout at work, which resulted in symptoms of anxiety and depression and impacted their interpersonal and social relationships. They expressed that safety concerns related to patient aggression, excessive workload, unpredictability in daily work tasks, and an uncooperative workplace culture contributed to their experience of burnout. The results of this study have the potential to be used for positive social change in understanding the burnout experience among psychiatric hospital staff and increasing facility preparedness to address issues at work that contribute to burnout.

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