Date of Conferral
2023
Degree
Doctor of Nursing Practice (DNP)
School
Nursing
Advisor
Edna Hull
Abstract
AbstractPatient satisfaction is an essential component in assessing the quality of nursing care. Often monitored through patient satisfaction surveys, this doctorate in nursing practice project (DNP) was developed to improve the problem of low Press Ganey nurse-patient communication scores for a medical-surgical step-down unit. The aim of the project was to develop a staff education program for the purpose of introducing motivational interviewing as an intervention to improve nurse-patient satisfaction scores. Lewin’s change model, Knowles’ adult learning theory, and the analysis, design, develop, implement, and evaluate (ADDIE) model were used to guide the development of the DNP project. Conducted over three different sessions, a total of 15 staff nurses participated in the staff education program. Pretest and posttest exams were administered before and after the program. A paired t test showed a significant improvement from a pretest mean score of 46.97 to a posttest mean score of 62.33. Summative evaluation feedback provided by participants indicated all excellent and positive engagements. Potential implications for positive social change include raising awareness among nursing staff on how communication with patients influences quality of care and patient satisfaction.
Recommended Citation
Becker, Ana G., "Improving Nurse-patient Communication Through Motivational Interviewing in a Step-Down Unit" (2023). Walden Dissertations and Doctoral Studies. 12926.
https://scholarworks.waldenu.edu/dissertations/12926
