Date of Conferral

2022

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Alexandre Y. Lazo

Abstract

Business and IT leaders in financial services are concerned with the limited benefits they are reaping from information technology outsourcing (ITO) projects, despite continued heavy investments in ITO. Grounded in the transaction cost, agency, and resource-based view theories, the purpose of this quantitative correlational study was to examine the relationship between vendor/client complementarity, vendor technology maturity, vendor financial stability, and ITO success. Participants were 65 business and IT leaders in financial institutions engaged in ITO projects. The result of the multiple linear regression was significant, F(3, 61) = 4.845, p = .004, R2 = .192. In the final analysis, vendor/client complementarity was the only significant contributor (t = 2.551, p = .013, ß = .362). The key recommendation for business and IT leaders is to factor in vendor/client complementarity to improve ITO success during the vendor selection process. Incorporating complementarity may foster positive social change by allowing financial services firms to create shared values for themselves, their vendors, and the communities in which they operate.

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