Date of Conferral

2021

Degree

Ph.D.

School

Management

Advisor

Steven Tippins

Abstract

AbstractSeveral researchers examined the relationship between servant leadership and job satisfaction in organizations and reported a significant positive correlation between the two variables. However, the generalizability of these results was limited because 97% of the studies were conducted in the West and China, and none were conducted in Nigeria or in mortgage banks. The purpose of this nonexperimental, quantitative, correlational study was to examine the relationship between servant leadership and job satisfaction in a high-power distance culture, specifically in the mortgage bank industry in Nigeria. The theoretical frameworks were the leader-member exchange theory and motivation-hygiene theory. The research questions addressed the relationship between servant leadership (independent variable) and general, intrinsic, and extrinsic job satisfaction (dependent variables) among employees in Nigerian mortgage banks. The sample consisted of 348 employees from 10 national mortgage banks in Nigeria. The Pearson product-moment correlation was used to analyze data collected with the Organizational Leadership Assessment and Minnesota Satisfaction Questionnaire surveys, and simple linear regression was used to examine the correlation between servant leadership and job satisfaction. Results showed a statistically significant positive correlation between servant leadership and job satisfaction. Results may improve the generalizability of servant leadership findings across cultures and geographies, and may provide information to bank managers regarding the usefulness of servant leadership in increasing employee job satisfaction.

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