Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
WooYoung Chung
Abstract
Ineffective leadership can negatively impact the use of electronic health records (EHR) systems in medical clinics. Healthcare managers who fail to maximize the use of EHR systems are missing out on the opportunity to optimize the quality of medical care that their clinic provides. Grounded in complexity leadership theory, the purpose of this qualitative multiple-case study was to explore strategies healthcare managers use to maximize the use of EHRs systems. Participants comprised six healthcare managers who successfully implemented strategies to maximize the use of EHRs systems. Data were collected from semistructured interviews and publicly available information. Thematic analysis was used to analyze the data. Three themes emerged: (a) administrative leadership strategy, (b) adaptive leadership strategy, and (c) enabling leadership strategy. A key recommendation is for healthcare managers to administer periodic user surveys to assess users’ satisfaction with EHR systems. The implications for positive social change include the potential to improve the quality of health care for patients by maximizing the use of EHRs systems and realizing all the benefits these systems can provide.
Recommended Citation
Nieves Rivera, Alexandra, "Strategies for Maximizing the Use of Electronic Health Records Systems in Medical Clinics" (2023). Walden Dissertations and Doctoral Studies. 12804.
https://scholarworks.waldenu.edu/dissertations/12804
