Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Lionel de Souza
Abstract
In the 21st-century international airlines' alliance ground staff operations environment, a lack of effective strategies to ensure a diverse and inclusive workforce has the potential to affect an organization adversely. Some U.S.-based international airline alliance leaders are concerned with the lack of effective strategies to ensure an inclusive and diverse workforce, as it may negatively affect corporate sustainability and profitability. Grounded in the transformational leadership theory, the purpose of this single case study was to explore strategies U.S.-based international airline alliance leaders in ground staff operations use to successfully manage a diverse workforce to ensure organizational sustainability and profitability. Data were collected using semistructured interviews in computer-mediated conferencing format with five airline alliance leaders located in the state of Georgia, who held at least 2 years of successful experience in implementing strategies to manage a diverse workforce. Content and thematic analysis were used to analyze the data, leading to the emergence of three themes: diversity and inclusion, strategic human resources management, and leadership. A key recommendation is for airline alliance leaders to align diversity, equity, and inclusion policies with corporate human resources strategy. The implications for positive social change include the potential for airline alliance business leaders to institute a diverse and inclusive workforce, where each employee can realize their potential.
Recommended Citation
Kumaka, Francis K., "Workforce Management Strategies in the International Airline Alliance Ground Staff Operations" (2022). Walden Dissertations and Doctoral Studies. 12747.
https://scholarworks.waldenu.edu/dissertations/12747
